Terms & Conditions

1. General

By signing up for a weight loss program through the website www.vi-lifestyle.com (hereinafter: "the website") through referral or otherwise, and if your registration is processed, you enter into a treatment agreement (hereinafter: "the agreement") with:

Vi Care NL B.V.
Korte Leidsedwarsstraat 12
1017 RC Amsterdam
hello@vi-lifestyle.com
+31 97010206511
Chamber of Commerce number: 92617492
AGB code: 98107342
VAT number: NL866117069B01

Hereinafter referred to as "Vi Lifestyle," "we," or "us."

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2. Applicability

These general terms and conditions are an integral part of the agreement. Additionally, the agreement includes our privacy statement. These terms and conditions apply to the weight loss programs and the offers we make.

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3. Registration

You can register for the weight loss program by filling out a form on the website, calling, or emailing hello@vi-lifestyle.com. Your registration will be assessed by a medical team. We reserve the right to refuse registrations, for example, for medical reasons. Such refusal does not entitle you to compensation or any other reimbursement for the refusal of the assignment.

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4. Offers

All offers we make are non-binding, unless explicitly stated otherwise in writing. If an offer is valid for a limited time or under specific conditions, this will be explicitly stated in the offer. The offer will include a complete and accurate description of the product offered and the associated prices. If we make a mistake and list the wrong price, it will be at our expense, unless the mistake was so obvious that you should have understood it. In that case, the offer does not bind us. Any images and specific details in the offer are for indication only and cannot be a basis for any compensation or dissolution of the agreement. Delivery times in our quotes are indicative and do not entitle you to cancellation or compensation if exceeded, unless explicitly agreed otherwise. Offers or quotes do not automatically apply to reorders.

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5. The Weight Loss Program

The weight loss programs we offer consist of a combination of injections, nutritional advice, and personal medical (online) guidance from a medical team, including a doctor and nurses. We will guide you in following the program and may offer a tailored approach. The program uses GLP-1 injections. These injections come from various suppliers and are provided by pharmacies we work with. We emphasize that these injections are prescription medicines that can only be prescribed by a doctor. You should be informed about the risks and side effects by our medical team. Depending on availability, the participant’s medical condition, and the weight loss goal, the medical team will advise on the most suitable medicine.

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6. Your Obligations

You must provide us with accurate (medical) information at all times. Before starting treatment, you must discuss any illnesses, medication use, or other circumstances that may be relevant to the execution of the treatment with the doctor. You must inform us as soon as possible about any changes in your (health) situation.

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7. Price and Payment

The price for the weight loss program is listed on our website. You must pay the price before the program starts or on a monthly basis. On the website, you indicate how you wish to pay. Payment can be made via direct debit, iDEAL, or credit card. Confirming participation in the program also creates a payment obligation. If you do not fulfill the payment obligation (in full), after being reminded of the late payment and given a 14-day period to fulfill your payment obligations, you will owe statutory interest on the overdue amount if payment is not made within these 14 days. In this case, we are also entitled to charge you for any extrajudicial collection costs incurred.

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8. Modifications to the Agreement

If, during the execution of the agreement, it appears that the agreement needs to be modified or supplemented with other treatment programs and/or components and you agree to this, you are obligated to reimburse the additional costs according to the agreed rate. We are not obliged to comply with your request for modification or supplementation. We may require a separate agreement for additional work. If a fixed price has been agreed for the service, we will inform you of the additional costs or financial consequences of the extra work. If a fixed price has been agreed for certain work, and performing that work leads to additional tasks that could not reasonably be considered included in the fixed price, or if the price needs to be increased due to incorrect data provided by you that are relevant for price determination (unless we should have discovered the inaccuracy of the data before setting the price), we are entitled to charge these costs to you after consulting with you.

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9. Provision and Availability

Vi Lifestyle collaborates with the following pharmacies: Thuis Apotheek, Nationaal Apotheek, Stevens Apotheek, Lairesse Ziekenhuis Pharmacy, and Medstone. The medicines that are part of the weight loss program are offered and delivered to you by the pharmacy. You will receive instructions on administering the injections from the pharmacy. The pharmacy can only supply medicines if they are in stock. If the medicines are not in stock, the pharmacy will notify you.

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10. Reselling Injections

You are not authorized to resell or give injections to third parties. Reselling is not permitted. The injections are solely for personal use.

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11. Waiver of Legal Cooling-Off Period and Right of Withdrawal

If you register for a weight loss program via our website and your registration is processed, accepted, and you pay for the program, you explicitly consent to the immediate execution of the weight loss program. You thereby waive the legal cooling-off period and the right of withdrawal.

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12. Stopping the Program

You can stop the program at any time. Ordered injections and/or other components of the weight loss program must be paid for. The pharmacy does not accept returns of injections. If you decide to end the program, you must destroy any remaining injections. Even in this situation, you are obligated to pay for the full amount of injections taken.

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13. Liability

If an event occurs that leads to Vi Lifestyle’s liability, such liability is limited to the amount covered by Vi Lifestyle’s liability insurance. However, we are not liable if, at the time the event occurs, you are in default of fulfilling any obligation to us, including but not limited to not fully providing information to Vi Lifestyle. We are not responsible for the effectiveness of the prescribed medicines and the content of leaflets.

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14. Privacy and Data Retention

We need your data when we make you an offer or you order a weight loss program from us, use our services, or contact us. We handle your personal data with care. What we do with your personal data and why we need it is outlined in our privacy statement. The data you provide to us in connection with the services we provide will be retained for 20 years in accordance with the requirements of Article 7:454 BW.

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15. Intellectual Property and Fair Use of Our Services and Products

Our weight loss programs may be subject to intellectual property rights. These rights belong to us or our licensors. All information provided on our website and in the execution of our services and products is intended for personal use. Without our prior written consent, it is not permitted to reproduce (copy), forward, or make available to others the information we provide. This means, among other things, that you may not share the information in such a way that someone else can effectively use our services (or part of them) or products without entering into an agreement with us. The trade name and word and image marks "Vi Lifestyle" are our property. Without our written consent, it is not permitted to use this trade name and mark.

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16. Applicable Law

Dutch law applies to this agreement and these general terms and conditions. The applicability of the Vienna Sales Convention (CISG) is expressly excluded. We may unilaterally change these general terms and conditions. The most current version can be found on the website.

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17. Complaints and Disputes

If you are dissatisfied with the service, the formation, and/or execution of the treatment agreement with Vi Lifestyle, you should report these complaints as soon as possible, but no later than 2 weeks after the reason for the complaint arises. Complaints can be reported via hello@vi-lifestyle.nl. Complaints related to the care we provide will be handled according to our complaints procedure. The complaints procedure can be found on our website. If our complaints officer does not handle your complaint to your satisfaction, you may submit a dispute to the Disputes Committee xxx, of which we are a member. All other disputes arising from or related to the agreement between Vi Lifestyle and you will be settled by the competent court in The Hague.

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18. Program Results

We do not guarantee a specific result from the weight loss programs. It is possible that you may not achieve the desired result.

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19. Refund Policy for No Weight Loss

Refunds are applicable only to the cost of the first month of participation in the program. A client is eligible for a refund if the following conditions are met:

• No Weight Loss: The client must not have experienced any weight loss within 45 days of starting the treatment, regardless of the type of medication used.
• Completion of Check-In Forms: The client must have completed all required check-in forms fully and on time (within the same week the check-in was sent) over the 45-day period. This amounts to 6 forms (one form every 7 days).
• Check-Ins: The client must participate in scheduled check-ins with our healthcare professionals to discuss progress and verify the provided information.
• Additional Verification Measures: The client may be asked to provide additional medical information or a statement from their doctor to confirm their weight and adherence to the treatment plan. All submitted information will be checked for consistency and accuracy.
• Refund Request Period: Refund requests must be submitted within 10 days after the 45-day period.
• Decision Authority: The decision on whether to grant a refund rests solely with VI LIFESTYLE B.V., based on the provided and verified information.